Customer Service

Customer Service

For Customer Service issues not addressed on this page, please call 1-800-874-0907 or use our contact form by clicking here.

WARRANTY REPAIR
Most of our timepieces are covered by a limited warranty, excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Movements are 100% covered and will be repaired/replaced at no charge. You must refer to the brand return sheet below to determine the period for which your particular warranty is valid. Please note that these forms may also be used in ordering replacement parts. (IMPORTANT: Do NOT send in your watch with the form when ordering replacement parts only.)

If you are returning your watch to be repaired, securely pack your watch and send it via insured mail, United Parcel Service (UPS), or Federal Express to the address indicated on the repair form below. Please ensure to include the filled out repair form should we have any questions regarding your repair. Make sure you completely fill out your form so that we can better assist your needs.

Your watch will be returned in approximately 2-3 weeks via Federal Express ground transportation. If the return address is a post office box or international destination, your watch will be returned via insured mail through the US Postal Service.

REPAIR FORMS:
Kenneth Cole
Unlisted by Kenneth Cole
Tommy Bahama
Tommy Bahama Relax
Freestyle
Sperry Top-Sider
Ice Watch
Breil
Game Time
Ted Baker
Zoo York

INSTRUCTION MANUALS:
Download or view the manual for your watch by clicking on the brand/model combination below. For watches not listed here, please call the customer service number located at the top and bottom of this page.

CERAMIC WATCHES
Instruction Video on How to Size Your Ceramics Watch

KENNETH COLE
Kenneth Cole Touch Activated
Kenneth Cole New York (US)
Kenneth Cole New York (Int’l English)
Kenneth Cole New York French (FR)
Kenneth Cole New York German (DE)
Kenneth Cole New York Italian (IT)
Kenneth Cole New York Japanese (JP)
Kenneth Cole New York Spanish (ES)
Kenneth Cole New York (Simplified Chinese)
Kenneth Cole New York (4-Eye Chronograph Movement)
Kenneth Cole Analog-Digital Touch Screen Instruction Manual – Korean (KR)
Kenneth Cole Reaction
unlisted: Analog-Digital: UL1052, UL1069, UL1102, UL1103, UL1171 (EN)
unlisted: Analog-Digital: UL1002, UL1070, UL1095, UL1097, UL1099 (EN)
unlisted: Digital Instructions (EN)
unlisted: UL1154, UL1155, UL1156 (EN)
unlisted: Instruction Manual

SPERRY TOP-SIDER
Sperry Top-Sider

FREESTYLE
Click here for Freestyle Manuals
Watch Care, Warranty and Service Center

GAME TIME
For instruction manuals for Game Time product, visit GameTimeShop.com.

TOMMY BAHAMA
Tommy Bahama Instruction Manual

TOMMY BAHAMA RELAX
Tommy Bahama Relax

TED BAKER
Ted Baker English (EN)
Ted Baker German (DE)
Ted Baker French (FR)
Ted Baker Japanese (JP)

BREIL
For instruction manuals for Breil product, visit BreilUSA.com.

ALL OTHER BRANDS:

SPEEDO
Aqualap
Aqua Coach (for Int’l Only)
Aqua Coach French (FR)
Aqua Coach Spanish (ES)
Aqua Coach Italian (IT)
Aqua Coach Korean (KR)
Aqua Coach Polish (Polish)
Aqua Coach Simplified Chinese
Junior Active Swim
Men’s 50 Lap
Men’s 150 Lap
Women’s 50 Lap
Women’s 150 Lap
UV Sensor
Mid Size 150 Lap
Full Size 150 Lap
Stopwatch
Three Hand Model
Vibration Alarm
Watch Care, Warranty and Service Center

JOS A. BANK
Instruction Manual and Warranty

ZOO YORK
ZY1019 / ZY1020 Instruction Manual
ZY1005 / ZY1031 Instruction Manual
Digital Watch Instruction Manual 1
Digital Watch Instruction Manual 2
Digital Watch Instruction Manual 3

CHAMPION
C9 by Champion

CLOCKS: WARRANTY, REPAIR AND INFORMATION
Looking for clock information? Clock warranties are handled directly by Geneva Clock Company, a division of Geneva Watch Group.

For more information contact Clock Customer Service.

If you need additional assistance, please call us at 1-800-874-0907, or use our online contact form by clicking here.