Customer Service

Customer Service

For Customer Service issues not addressed on this page, please call 1-800-874-0907 or use our contact form by clicking here.

WARRANTY REPAIR
Most of our timepieces are covered by a limited warranty, which warrants that they are free from defects in materials and workmanship. The following are not covered under warranty: battery, strap/bracelet/band, plating and crystals. Accidental breakage or damage due to normal wear or misuse of the product is not covered under this warranty.excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Any repair needed that is not under warranty will be at the cost of you the consumer. Proof of purchase and/or original receipt is needed to validate your warranty. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your authorized dealer for warranty information.

Please use our automated repair system by clicking on the link below for the brand you wish to have repaired.

REPAIR LINKS:
Kenneth Cole
Unlisted by Kenneth Cole
Tommy Bahama
Tommy Bahama Relax
Freestyle
Sperry Top-Sider
Breil
Game Time
Ted Baker
Zoo York

Or you may carefully package your watch and send it via insured parcel post to the address below including the following:

  1. A copy of your original sales receipt.
  2. Your printed name, address, phone number, email address and a brief description of the problem.
  3. A Money Order payable to Precision Time in the amount of $15.00 for processing and handling. If using a Credit Card, be sure to include card number and expiration date on included form found on your warranty.

Watch Repair Center
9298 South 500 West
Sandy, Utah  84070

Please do not include any special watchband or any other items of personal value in your shipment. Allow 30 days for processing and the return of your serviced watch.

SPARE PARTS
For customers that wish to purchase spare parts for their watches we are happy to offer the ability to do this to the best of our abilities. To purchase spare parts please click on the link below to download our spare parts order form, fill it out and either email it to us at  cs@genevawg.com with the subject line of: Spare Parts Order,  or send it to us at the following address:

Geneva
Attn: Spare Parts
47440 Michigan Ave. Suite 130
Canton, MI 48188

Spare Parts Form

INSTRUCTION MANUALS:
Download or view the manual for your watch by clicking on the brand/model combination below. For watches not listed here, please call the customer service number located at the top and bottom of this page.

CERAMIC WATCHES
Instruction Video on How to Size Your Ceramics Watch

KENNETH COLE
Kenneth Cole Touch Activated
Kenneth Cole New York (US)
Kenneth Cole New York (Int’l English)
Kenneth Cole New York French (FR)
Kenneth Cole New York German (DE)
Kenneth Cole New York Italian (IT)
Kenneth Cole New York Japanese (JP)
Kenneth Cole New York Spanish (ES)
Kenneth Cole New York (Simplified Chinese)
Kenneth Cole New York (4-Eye Chronograph Movement)
Kenneth Cole Analog-Digital Touch Screen Instruction Manual – Korean (KR)
Kenneth Cole Reaction
unlisted: Analog-Digital: UL1052, UL1069, UL1102, UL1103, UL1171 (EN)
unlisted: Analog-Digital: UL1002, UL1070, UL1095, UL1097, UL1099 (EN)
unlisted: Digital Instructions (EN)
unlisted: UL1154, UL1155, UL1156 (EN)
unlisted: Instruction Manual

SPERRY TOP-SIDER
Sperry Top-Sider

FREESTYLE
Click here for Freestyle Manuals
Watch Care, Warranty and Service Center

GAME TIME
For instruction manuals for Game Time product, visit GameTimeShop.com.

TOMMY BAHAMA
Tommy Bahama Instruction Manual

TOMMY BAHAMA RELAX
Tommy Bahama Relax

TED BAKER
Ted Baker English (EN)
Ted Baker German (DE)
Ted Baker French (FR)
Ted Baker Japanese (JP)

BREIL
For instruction manuals for Breil product, visit BreilUSA.com.

ALL OTHER BRANDS:

SPEEDO
Aqualap
Aqua Coach (for Int’l Only)
Aqua Coach French (FR)
Aqua Coach Spanish (ES)
Aqua Coach Italian (IT)
Aqua Coach Korean (KR)
Aqua Coach Polish (Polish)
Aqua Coach Simplified Chinese
Junior Active Swim
Men’s 50 Lap
Men’s 150 Lap
Women’s 50 Lap
Women’s 150 Lap
UV Sensor
Mid Size 150 Lap
Full Size 150 Lap
Stopwatch
Three Hand Model
Vibration Alarm
Watch Care, Warranty and Service Center

JOS A. BANK
Instruction Manual and Warranty

ZOO YORK
ZY1019 / ZY1020 Instruction Manual
ZY1005 / ZY1031 Instruction Manual
Digital Watch Instruction Manual 1
Digital Watch Instruction Manual 2
Digital Watch Instruction Manual 3

CHAMPION
C9 by Champion

CLOCKS: WARRANTY, REPAIR AND INFORMATION
Looking for clock information? Clock warranties are handled directly by Geneva Clock Company, a division of Geneva Watch Group.

For more information contact Clock Customer Service.

If you need additional assistance, please call us at 1-800-874-0907, or use our online contact form by clicking here.