For Customer Service issues not addressed on this page, please call 1-800-874-0907 or use our contact form by clicking here.
Most of our timepieces are covered by a limited warranty, which warrants that they are free from defects in materials and workmanship. The following are not covered under warranty: battery, strap/bracelet/band, plating and crystals. Accidental breakage or damage due to normal wear or misuse of the product is not covered under this warranty.excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Any repair needed that is not under warranty will be at the cost of you the consumer. Proof of purchase and/or original receipt is needed to validate your warranty. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your authorized dealer for warranty information.
Please use our automated repair system by clicking on the link below for the brand you wish to have repaired.
Or you may carefully package your watch and send it via insured parcel post to the address below including the following:
- A copy of your original sales receipt.
- Your printed name, address, phone number, email address and a brief description of the problem.
- A Money Order payable to Precision Time in the amount of $15.00 for processing and handling. If using a Credit Card, be sure to include card number and expiration date on included form found on your warranty.
Watch Repair Center
9298 South 500 West
Sandy, Utah 84070
Please do not include any special watchband or any other items of personal value in your shipment. Allow 30 days for processing and the return of your serviced watch.
For customers that wish to purchase spare parts for their watches we are happy to offer the ability to do this to the best of our abilities. To purchase spare parts please click on the appropriate link below to download our spare parts order form, fill it out and either email it to us at firstname.lastname@example.org with the subject line of: Spare Parts Order, or send it to us at the following address:
Attn: Spare Parts
47440 Michigan Ave. Suite 130
Canton, MI 48188
Spare Part Order Form – Breil
Spare Part Order Form – Freestyle
Spare Part Order Form – Game Time
Spare Part Order Form – Kenneth Cole New York
Spare Part Order Form – Kenneth Cole Reaction
Spare Part Order Form – Sperry
Spare Part Order Form – Tommy Bahama
Spare Part Order Form – Tommy Bahama Relax
Spare Part Order Form – Unlisted
Spare Part Order Form – Zoo York
Download or view the manual for your watch by clicking on the brand/model combination below. For watches not listed here, please call the customer service number located at the top and bottom of this page.
Instruction Video on How to Size Your Ceramics Watch
Kenneth Cole Touch Activated
Kenneth Cole New York (US)
Kenneth Cole New York (Int’l English)
Kenneth Cole New York French (FR)
Kenneth Cole New York German (DE)
Kenneth Cole New York Italian (IT)
Kenneth Cole New York Japanese (JP)
Kenneth Cole New York Spanish (ES)
Kenneth Cole New York (Simplified Chinese)
Kenneth Cole New York (4-Eye Chronograph Movement)
Kenneth Cole Analog-Digital Touch Screen Instruction Manual – Korean (KR)
Kenneth Cole Reaction
unlisted: Analog-Digital: UL1052, UL1069, UL1102, UL1103, UL1171 (EN)
unlisted: Analog-Digital: UL1002, UL1070, UL1095, UL1097, UL1099 (EN)
unlisted: Digital Instructions (EN)
unlisted: UL1154, UL1155, UL1156 (EN)
unlisted: Instruction Manual
For instruction manuals for Game Time product, visit GameTimeShop.com.
Tommy Bahama Instruction Manual
TOMMY BAHAMA RELAX
Tommy Bahama Relax
For instruction manuals for Breil product, visit BreilUSA.com.
Aqua Coach (for Int’l Only)
Aqua Coach French (FR)
Aqua Coach Spanish (ES)
Aqua Coach Italian (IT)
Aqua Coach Korean (KR)
Aqua Coach Polish (Polish)
Aqua Coach Simplified Chinese
Junior Active Swim
Men’s 50 Lap
Men’s 150 Lap
Women’s 50 Lap
Women’s 150 Lap
Mid Size 150 Lap
Full Size 150 Lap
Three Hand Model
Watch Care, Warranty and Service Center
JOS A. BANK
Instruction Manual and Warranty
C9 by Champion
CLOCKS: WARRANTY, REPAIR AND INFORMATION
Looking for clock information? Clock warranties are handled directly by Geneva Clock Company, a division of Geneva Watch Group.
For more information contact Clock Customer Service.
If you need additional assistance, please call us at 1-800-874-0907, or use our online contact form by clicking here.