United States



Kenneth Cole Connect

Please click on the Kenneth Cole Connect banner above for video instructions on how to set up your watch and use all the great features of your watch.

If you are experiencing difficulties with your Kenneth Cole Connect watch syncing with your phone, please try resetting your watch (you can do this using the following steps: 1) press and hold all 4 buttons at the same time for 5 seconds or until you hear the audible beep; 2) press and hold the top left button for 2 seconds until you see the city code on the screen; 3) press and hold the top left button again for 2 seconds until the time mode shows; you are then ready to reconnect your watch and retry the sync function).

If this does not resolve the issue, please email us at customerservice@genevawg.com with a description of your problem, the name and maker of your phone and the operating system version you are on. We will use this information to work with our app developers to troubleshoot the problem in as timely manner as possible.




For customers that wish to purchase spare parts for their watches we are happy to offer the ability to do this to the best of our abilities. To purchase spare parts please click on the appropriate link below to download our spare parts order form, fill it out and either email it to us at sparepartsorders@genevawg.com with the subject line of: Spare Parts Order, or send it to us at the following address:


Attn: Spare Parts

47440 Michigan Ave. Suite 130

Canton, MI 48188

Spare Part Order Form – Freestyle

Spare Part Order Form – Game Time

Spare Part Order Form – Kenneth Cole New York

Spare Part Order Form – Kenneth Cole Reaction

Spare Part Order Form – Sperry

Spare Part Order Form – Ted Baker

Spare Part Order Form – Tommy Bahama

Spare Part Order Form – Tommy Bahama Relax

Spare Part Order Form – Unlisted




Most of our timepieces are covered by a limited warranty, which warrants that they are free from defects in materials and workmanship. The following are not covered under warranty: battery, strap/bracelet/band, plating and crystals. Accidental breakage or damage due to normal wear or misuse of the product is not covered under this warranty.excluding normal wear and tear or abuse, batteries, crystals, plating, and straps. Any repair needed that is not under warranty will be at the cost of you the consumer. Proof of purchase and/or original receipt is needed to validate your warranty. This warranty applies to watches purchased in the United States. For watches purchased outside the United States, please contact your authorized dealer for warranty information.

Please use our automated repair system by clicking on the link below for the brand you wish to have repaired.



Kenneth Cole

Unlisted by Kenneth Cole

Tommy Bahama

Tommy Bahama Relax


Sperry Top-Sider

Game Time

Ted Baker

Zoo York

Or you may carefully package your watch and send it via insured parcel post to the address below including the following:

  1. A copy of your original sales receipt.
  2. Your printed name, address, phone number, email address and a brief description of the problem.
  3. A Money Order payable to Precision Time in the amount of $15.00 for processing and handling. If using a Credit Card, be sure to include card number and expiration date on included form found on your warranty.

Watch Repair Center

9298 South 500 West

Sandy, Utah  84070

Please do not include any special watchband or any other items of personal value in your shipment. Allow 30 days for processing and the return of your serviced watch.




Download or view the manual for your watch by clicking on the brand/model combination below. For watches not listed here, please call the customer service number located at the top and bottom of this page.


Instruction Video on How to Size Your Ceramics Watch


Kenneth Cole Connect

Kenneth Cole Touch Activated

Kenneth Cole New York (US)

Kenneth Cole New York (Int’l English)

Kenneth Cole New York French (FR)

Kenneth Cole New York German (DE)

Kenneth Cole New York Italian (IT)

Kenneth Cole New York Japanese (JP)

Kenneth Cole New York Spanish (ES)

Kenneth Cole New York (Simplified Chinese)

Kenneth Cole New York (4-Eye Chronograph Movement)

Kenneth Cole Analog-Digital Touch Screen Instruction Manual – Korean (KR)

Kenneth Cole Reaction

unlisted: Analog-Digital: UL1052, UL1069, UL1102, UL1103, UL1171 (EN)

unlisted: Analog-Digital: UL1002, UL1070, UL1095, UL1097, UL1099 (EN)

unlisted: Digital Instructions (EN)

unlisted: UL1154, UL1155, UL1156 (EN)

unlisted: Instruction Manual


Sperry Top-Sider


Click here for Freestyle Manuals

Watch Care, Warranty and Service Center


For instruction manuals for Game Time product, visit GameTimeShop.com.


Tommy Bahama Instruction Manual


Tommy Bahama Relax


Ted Baker English (EN)

Ted Baker German (DE)

Ted Baker French (FR)

Ted Baker Japanese (JP)


ZY1019 / ZY1020 Instruction Manual

ZY1005 / ZY1031 Instruction Manual

Digital Watch Instruction Manual 1

Digital Watch Instruction Manual 2

Digital Watch Instruction Manual 3


C9 by Champion


Clock Frequently Asked Questions

Geneva Clock Company has a one-year limited warranty from date of purchase on all alarm clocks, wall clocks, licensed clocks, mantels and specialty clocks. The product is warranted to be free from defects in the material and workmanship under normal use and service. The warranty does not apply to defects from abuse, accidents or misuse. If a defect covered by this warranty arises during the warranty period, promptly return the clock (postage prepaid) with proof of purchase (showing the date of purchase) to the following address:

Geneva Clock Company

Attention Clock Customer Service

47440 Michigan Avenue, suite 130

Canton, MI 48188

If you need additional assistance, please call us at 1-800-874-0907, or use our online contact form by clicking here.